the support bench

seesports help centre

Welcome to the Support Bench - SEESPORTS Ireland’s dedicated Help Centre. Here, you’ll find quick answers to common questions from our Irish guests and travel agent partners about SEESPORTS Packages. We appreciate your time, so we encourage you to check here first before getting in touch.

what's included in a seesports package?

A SEESPORTS package includes:

• Official match tickets with guaranteed seats together
• Handpicked hotel accommodation
• Our exclusive Kick-off Cover, in case fixtures are moved
  
• Extras listed in the package, such as hospitality or events
  

Optional ferry travel add-ons with Stena Line or Irish Ferries

do seesports packages include flights?

No – flights aren’t currently included in SEESPORTS packages.

• We recommend booking with one of our trusted travel agent partners
• Alternatively, you can arrange your own flights
• If booking independently, choose flexible/refundable fares and arrange suitable travel insurance

Can I just book an event ticket with SEESPORTS?

No – SEESPORTS specialises in complete packages.

• Every package includes both official tickets and hotel accommodation

What types of packages does SEESPORTS offer?

SEESPORTS offers a wide range of packages:

• Match breaks for football, rugby and more
• Hospitality packages for premium experiences
• Events across Ireland, the UK, Europe, and internationally
• From local league fixtures to major tournaments

Are SEESPORTS packages financially protected?

Book with confidence at SEESPORTS LTD. We know it’s important for you to feel assured that your money is safe with us. That’s why we provide 100% financial protection, and in the unlikely event that SEESPORTS LTD ceases to trade, you’ll be covered – with arrangements in place to continue your package or receive a full refund of all monies paid.

For every package, we operate a secure client trust account through the Travel Trust Association in both the UK and Ireland, in line with the Package Travel Regulations. We also hold full Insolvency Protection for all guests travelling from Ireland.

You can find out more about this here.

How do I book a SEESPORTS package?

Booking with SEESPORTS is simple:

• Book with your local travel agent – just quote ‘SEESPORTS’
• Or book directly online at SEESPORTS.ie

Do you offer group bookings?

Yes – group bookings are welcome.

• Available for groups of 10 or more
• Tailored quotes to ensure everyone is seated together
• Available for coach tours and hospitality packages
• Contact us directly to arrange

When will my tickets arrive?

Tickets and vouchers are sent via email:

• Hotel vouchers and itineraries: 7 days before kick-off
• Match tickets/e-tickets: 1–3 days before kick-off

Please note – sometimes tickets are only released within 24 hours of kick-off.

Does everyone require a match ticket?

Yes – all guests entering the stadium require a valid ticket.

• This includes infants and children
• Some venues restrict under-2s
• Prams are usually not permitted

Can I get tickets for the away end?

No – all SEESPORTS tickets are for the home supporters’ section.

• Supporting the opposition may lead to refusal of entry

What are ‘long side’ and ‘short side’ tickets?

The terms refer to seating location in the stadium:

• Long side: seats along the length of the pitch
• Short side: seats behind the goals

Will I have my own bed in the hotel room?

We do our best with room requests, however:

• Triple rooms usually include one double bed and one sofa bed
• If three separate beds are required, please contact us – a supplement may apply

Do I need travel insurance?

Yes – travel insurance is essential and NOT included with SEESPORTS packages.

• SEESPORTS does not arrange insurance
• You should take out a policy at the time of booking
• It should cover cancellation, medical costs, repatriation, and personal belongings

What happens if the fixture date or time changes?

All SEESPORTS packages include our exclusive Kick-off Cover.

• If the fixture is rescheduled, your hotel and ticket will be moved to the new date/time
• We recommend not booking independent travel until fixtures are confirmed

Do you offer accessible seating or room types?

Yes – we do our best to cater for accessibility needs.

• Please notify us of requirements at the time of booking
• All requests are subject to availability

Can I make a dietary or welfare request?

Yes – simply advise us at the time of booking.

• We’ll liaise with our hospitality partners
• We’ll assist wherever possible to meet your needs

Can I make a special request?

Yes – you are welcome to submit special requests.

• We’ll try our best to accommodate
• But please note all requests are subject to availability and not guaranteed

I can no longer travel – can I get a refund?

Deposits and balances are non-refundable.

• Deposits are 100% non-refundable
• Final balance is due 8 weeks before travel and is also non-refundable
• We recommend submitting claims through your travel insurance

How do I change or cancel my booking?

To change or cancel, please contact us immediately, or liaise with your travel agent if booked through them.

• We’ll do our best to amend arrangements
• Changes may be limited by non-refundable terms

How do I contact SEESPORTS?

If you booked through a travel agent, please contact them first. Otherwise, you can reach SEESPORTS directly:

• Phone: Call our main line (out-of-hours support is available on match days)
• Email: [email protected]
• Online: Use our 24/7 Live Desk Portal

We recommend checking our Support Bench (Help Centre) or the Live Desk Portal first - you’ll likely find the answer there. However, if you still need assistance, please don’t hesitate to get in touch.

Can I leave feedback for SEESPORTS?

Yes – we greatly value your feedback.

• Send comments to [email protected]
• If you enjoyed your experience, please also share a review on Google

If you can’t find what you’re looking for, our team will be happy to assist - just get in touch.

Contact us